DELIVERY INFORMATION

How can I track my order(s)?

We send confirmation email with tracking number after you purchase. 

We use myHermes to do UK Deliveries and Royal Mail service to do international Deliveries. 

All the order(s) can be tracked with the tracking number provided via E-mail.

Why is my order late?
Your order is dispatched on time from our end but sometimes according to each country's custom duty rules it may be delayed. 

Maybe your address was entered incomplete or incorrect, this will not only cause late arrival but also could be lost or stolen. 

DON'T WANT YOUR PARCEL TO BE LOST OR STOLEN?

It is the customer’s responsibility to provide us with a complete and accurate delivery address including the accurate details of the recipient. 

Don’t forget to provide us your email address and phone number while checking out. It will help us serve you better with on time notification and to inform you about your order tracking status.

There will be no refund(s) for failure in providing correct address details. Customer will have to pay again if they want us to resend item(s).

Missing item(s) from my order?

We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you.

Can I cancel my order?
Unfortunately we are not able to cancel as it’s already being processed at the warehouse (literally within seconds!). 

Can I exchange an order?
We offer exchange only in case of faulty in the item. 
For this we will need proof of faulty in the product thru pictures, please contact us for this matter. We will get this fixed ASAP for you. 

I received an incorrect item, what do I do?
We will get this fixed for you ASAP just head over to our Contact Us section.

When you message, please include the following information:

• Your name
• Order number
• Product name 
• Picture of the incorrect item and a description of the incorrect item received

Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

Why was my order cancelled?

If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

OUR REFUND POLICY